Zendesk vs Front Comparison 2023: Which Is Better?

Evaluate what your business and customer service team need and then start digging into whether you’ll go with a household name or an emerging startup. Groove is a simple all-in-one customer service software for businesses. It allows agents to provide support through live chat, phone, text messages, and email. Agents can also use customer-facing channels to collaborate in real-time. Zoho Desk is a feature-rich customer service software that offers many of the same capabilities of Zendesk and its competitors. Unlike Zendesk, Oracle Service offers a complete, end-to-end service platform for customers of all sizes, industries, and regions.

This software is fast and easy to use since it does not use a conventional user interface. It has a shared inbox and collaboration functionalities to process customer requests. WhatsApp integrations, knowledge base, customer forum, automation, API, IVR, video calls, unlimited history, websites, chat buttons, tickets/mails, call recording, 24/7 support.

What are the Gaps in Zendesk and Intercom?

Front is a customer communication platform that allows businesses to offer tailor-made services on a large scale. Front combines the simplicity of email inboxes with the insights and automation of a CRM. The system allows every department to work collectively and send faster responses, organize messages across every channel easier, and maintain personal connections. Freshchat offers a unified inbox equipped with advanced automation and routing tools to help agents easily manage conversations from messaging channels, email, call, and chat. Especially when you consider that some essential support tools are only included in higher tier plans. Zendesk is also missing some popular ecommerce integrations, like BigCommerce and Shopify.

Broken down into custom, resolution, and task bots, these can go a long way in taking repetitive tasks off agents’ plates. Intercom’s chatbot feels a little more robust than Zendesk’s (though it’s worth noting that some features are only available at the Engage and Convert tiers). You can set office hours, live chat with logged-in users via their user profiles, and set up a chatbot.

CloudTalk’s advanced contact center tools are the best Zendesk Talk alternative

This flexibility means that you can deliver dynamic, personalized, and high-quality service resolution. Zendesk is ideal for enhancing customer service, including measuring effectiveness
and keeping on top of tickets from anywhere. If you’re a customer support manager with two or three team members, in search of a basic ticket management system, Help Scout could be a great, user-friendly solution.

• Founded in 1999, Salesforce offers a range of tools and services to help companies like yours maintain sales and customer relationships effectively.
• The price of Helpjuice starts from $120 a month and allows 4 users to use it.
• HubSpot Service Hub is a part of the HubSpot family that offers multiple B2B solutions for sales, marketing, customer service, and other operations.
• Hiver’s pricing structure starts from $15 per user/month, and they also provide a 7-day free trial.
• Google Collaborative Inbox is a good start if you want a free shared inbox tool.

LiveAgent gives access to all these features while Crisp has limited offerings. Even if you have virtually a non-existent budget, LiveAgent has an answer. If you’re willing to spend a little, even $9 can get you pretty far. LiveAgent’s multichannel customer communication, ticketing, live chat, over 200 integrations, and reliable and professional customer support is a player worth competing with Zendesk.

Front vs Zendesk Software Verdict

Microsoft Dynamics 365 is priced higher than Zendesk because it offers a more comprehensive range of features. One of the important differences between both is that HappyFox is easy to learn, while Zendesk is hard to get hands-on. Even if your agents need training, they provide it free in their in-app training module. With features like quick actions, preview, and cast/list views, HappyFox provides one of the best ticketing interfaces.

With Superhuman Enterprise, you’ll get concierge onboarding, a dedicated account team, and SOC-2 compliance. We miss notifications from tools like Google Docs, Hubspot, or Salesforce. Fly through your inbox twice as fast, eliminate distractions, and (finally) end email anxiety. With Front, you won’t need to forward email threads to teammates constantly.

What is the difference between Intercom and Zendesk?

The price of SugarCRM starts at $49 per user/month (minimum 3 users). Kustomer is an AI-enabled solution, so it automates various processes, enabling you to save time. It has an intuitive interface where you can maintain support requests from various channels like email, chat, social, SMS, and voice. The price of Helpjuice starts from $120 a month and allows 4 users to use it. It also provides a 14-day free trial to help you know its ins and outs. In terms of customer support, Helpjuice surpasses Zendesk as it provides exceptional and quick support to its customers.

It is used by startups, scale-ups, SMEs, or eCommerce to improve customer experiences and team performance. Compared to Zendesk, Groove has automated customer service via ticketing and service automation. You can also integrate a knowledge base to help customers around the platform. Help Scout stands out as a user-friendly and hassle-free platform focused on team collaboration. Although it lacks a robust ticket management system, it is mostly designed to handle email inquiries. You can see this mostly if you compare Zendesk’s and Help Scout’s communication channels.

Gorgias is designed to support eCommerce brands and online retailers. However, you can also find Gorgias in travel and hospitality due to its ticketing system and customer database. Sometimes it takes time to learn the ropes, but once you get the hang of it, it becomes one of your most favorite tools.

Another challenge is that users can access the full range of analytics and reporting features only with Front’s highest pricing plan that costs a massive $229. This may prove to be expensive and unaffordable for small and mid-sized businesses. Zendesk offers an omnichannel solution that enables agents to respond to messages across channels on the same ticket.

Customer Support: How Zendesk and Intercom Stack up

See what times of day are busiest, common reasons for customer queries, and which channels are most popular with your customers. Getting a quick response is a great experience, but never having to reach out in the first place is an even better one. With Messages, you can deliver proactive support to customer issues — sending real-time notifications to customers on your website or in your product — creating a truly top-notch customer experience. Below, we look at the nine best Zendesk alternatives, list the key features of each, and offer some insight into what types of teams each alternative works best for.

But with perks like more advanced chatbots, automation, and lead management capabilities, Intercom could have an edge for many users. Is it as simple as knowing whether you want software strictly for customer support (like Zendesk) or for some blend of customer relationship management and sales support (like Intercom)? Zendesk is billed more as a customer support and ticketing solution, while Intercom includes more native CRM functionality. Intercom isn’t quite as strong as Zendesk in comparison to some of Zendesk’s customer support strengths, but it has more features for sales and lead nurturing. You could technically consider Intercom a CRM, but it’s really more of a customer-focused communication product.

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